Refund policy

1. Exchanges & Returns

At Yarn Culture, we take pride in curating handpicked sarees, each of which undergoes a thorough quality check before dispatch. However, in the rare event that you receive a damaged or incorrect product, we offer an exchange under the following conditions:

·       You must inform us within 24 hours of receiving the order.

·       A mandatory unboxing video and clear images of the product must be shared with us as proof.

·       The product should be unused, unwashed, and in its original packaging with tags intact.

·       Return pickup will be arranged for eligible locations. The parcel must be repacked in the same way and dimensions as it was delivered.

·       If the return pickup option is unavailable for your PIN code, you must self-ship the item. 

2. Refund Policy

We offer exchanges and store credit or discount vouchers only, not cash refunds. Refunds will be issued under the following conditions:

·       Once the returned product passes our quality check, store credit will be issued within 2-3 working days.

·       No cash refunds are offered under any circumstances.

3. Order Cancellations

·       Once an order is placed, it cannot be cancelled.

·       We reserve the right to cancel orders due to payment issues, stock unavailability, or suspected fraudulent activity.

4. What Is Not Considered a Defect?

Handloom sarees are crafted with love and may carry slight irregularities that enhance their uniqueness. The following are not considered defects:

·       Thread pulls, minor weaving variations, or color streaks

·       Color smudges in dyed sarees, imperfect zari weaving, or natural fabric irregularities

·       Color stains, missing weaves, or floating threads in handwoven sarees

·       Slight color variations due to different screen resolutions or lighting conditions

·       Saree dimensions are provided under each product description. Ensure you read them before purchasing

·       No exchanges will be accepted if dimensions are not read before purchase